In a recent survey the total cost of chargebacks was estimated to be a $31 billion dollar problem

The report, sponsored by Verifi* (a Visa Company), went on to estimate that two-thirds of that cost is being borne by merchants. Further, for every $1 disputed, they estimate that merchants are incurring costs of more than $1.50.

Customers are increasingly unwilling to wait for a full customer service enquiry and are turning to the chargeback process as a replacement. Defending your chargebacks is more and more important to protect your business.

How can chargebak.com help?

Our self service platform allows you to generate robust, evidence based chargeback defence statements. We guide you through the process using a combination of your merchant data and scheme rules to help create a defence. The aim is to prove the charge was valid and/or the reason code to be invalid.

We want merchants to have the best possible chance to defend and win their chargebacks and retrieval requests.

Who is it for? The service is aimed at small to medium sized ($500k to $15m) service businesses who because of the nature of their businesses prefer to monitor, defend and manage their disputes in-house.

A typical client profile might be:

operating in a service industry such as car rental, hotel, travel services
are unwilling, or unable, to consider a fully integrated chargeback programme
probably will have 1 in-house "expert" defending disputes manually
have a great understanding of where chargebacks occur within the business but not have the expertise to defend them.

Resolve your disputes. Protect and recover your income

If you run a business and have no desire to have to become an expert on chargeback dispute codes or the various scheme rules, then our platform is designed for you. The platform will help you de-skill the task of defending your chargebacks without any compromise of the quality. The focus of time will be on gathering supporting evidence.

Why consider our platform?

What would happen if your in-house expert leaves? All the years of experience and tacit knowledge just gets up and walks out of the door one afternoon. You then have to teach yourself in an evening what took years to learn.

Our platform will ensure that the experience stays within the business and any disruption from personnel changes, or even just a simple holiday period, will be the minimum possible.

Find out more now

If you would like to hear how chargebak.com can help you monitor and defend chargebacks and disputes then register below now. A member of our team will be in touch.

* Reference The Chargeback Triangle – Verifi

Address: chargeback.com, 10 Church Street, Weybridge, Surrey, KT13 8DX

For General, Sales and Support enquiries: admin@chargebak.com.

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